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Customer Service

We believe in being a true partner to our customers and we see ourselves as part of your team. To help answer some of your questions right off the bat, here you can find FAQs on key topics including shipping and pricing, as well as resources including certifications and credit applications.

We’re grateful for that and thank you for stopping by. You likely know that the supply chain issues we hear about in the news have affected horticulture as well. It may take a little extra time to respond to quote requests and other questions. Thanks for your patience.

In these unbelievably strange times we’re in, there have been and continue to be supply and transit interruptions and slowdowns. Unfortunately, we can’t control this, so we strongly recommend placing orders further in advance than you might be used to.  Someday, we’ll get back to normal.

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A.M.A.’s experienced team is ready to connect with you. See where we are located, find our hours of operation, and submit your questions.

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We’ve put together some of the most frequently asked questions and our answers about us, our website, and our pricing, shipping and pick-up policies.

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Our resources page houses all kinds of useful documents, including credit applications, certifications and general product and horticulture industry resources.

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Shipping and Returns

A.M.A. serves commercial growers across North America, and we ship direct from our warehouse throughout Canada and the United States.

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Read Our Latest Stories

New Instagram series sheds light on horticulture in Ontario’s ‘sun parlour’
New Instagram series sheds light on horticulture in Ontario’s ‘sun parlour’

Anyone who works in horticulture will tell you it’s a warm, welcoming industry to be in. Especially for those living and working in southern Ontario’s ‘sun parlour’ – the greenhouse capital of North America. At A.M.A. Horticulture, we have the privilege of collaborating with an amazing community of growers and garden centres in Kingsville and......

Meet Luke Riddell, A.M.A.’s newest team member
Meet Luke Riddell, A.M.A.’s newest team member

Luke Riddell has a serious passion for experimenting with plants and propagation. In his own words, he loves “anything with leaves.” Now he is bringing that passion to A.M.A. and our customers, supporting our propagation and pre-fill programs, including Ellepots by A.M.A. and RootSmartTM. With a greenhouse technician degree and experience working with a wide......