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Customer Service

We believe in being a true partner to our customers and we see ourselves as part of your team. To help answer some of your questions right off the bat, here you can find FAQs on key topics including shipping and pricing, as well as resources including certifications and credit applications.

We’re grateful for that and thank you for stopping by. You likely know that the supply chain issues we hear about in the news have affected horticulture as well. It may take a little extra time to respond to quote requests and other questions. Thanks for your patience.

In these unbelievably strange times we’re in, there have been and continue to be supply and transit interruptions and slowdowns. Unfortunately, we can’t control this, so we strongly recommend placing orders further in advance than you might be used to.  Someday, we’ll get back to normal.

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A.M.A.’s experienced team is ready to connect with you. See where we are located, find our hours of operation, and submit your questions.

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FAQs

We’ve put together some of the most frequently asked questions and our answers about us, our website, and our pricing, shipping and pick-up policies.

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Resources

Our resources page houses all kinds of useful documents, including credit applications, certifications and general product and horticulture industry resources.

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Shipping and Returns

A.M.A. serves commercial growers across North America, and we ship direct from our warehouse throughout Canada and the United States.

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Read Our Latest Stories

Facing Tariffs Together: A Statement to Growers & Partners
Facing Tariffs Together: A Statement to Growers & Partners

Today, the United States government implemented a 25% tariff on the import of Canadian goods. This declaration has given the Canadian government little choice but to respond in kind, with 25% retaliatory tariffs on the import of U.S. goods into Canada. No one wants this. Many are feeling grief, anger, and disbelief. And many will......

Ellepots in the Wild: A Tour of Capogna Flowers
Ellepots in the Wild: A Tour of Capogna Flowers

Meet Jennifer Mills, A.M.A.’s newest customer service and sales associate, supporting customers using Ellepots by A.M.A. Jenn is no stranger to hard work. She grew up on a dairy farm in Essex County. Enough said. She brings more than a decade of agricultural experience – plus a diploma from the University of Guelph-Ridgetown Campus –......