Decided you do not want the order?
Return your new, unopened products within 30 days from the date of delivery for a full refund. Customers are responsible for return shipping costs. A 10% re-stocking fee will be retained. This policy does not apply to our hydroponics products. Please contact A.M.A. for more information.
Did you receive the wrong product?
Products received as a result of our error may be returned at no cost to the customer.
Is your product damaged or defective?
All damaged products must be reported to A.M.A. within 48 hours of receipt to be eligible for refund. If there was damage due to a LTL carrier, please note this on the bill of lading that you sign when the carrier delivers your shipment. It is our only recourse to receive a refund from the trucking company when there are damages. Take photos too! In order to issue a refund or replacement, A.M.A. requires pictures of the damaged/defective products.
All defective products should be reported to A.M.A. within 10 days of receipt. We work on a case-by-case basis and will do our best to make things right for you.
Speciality/Custom orders and exclusions
Special and/or custom order items are not eligible for a return, unless damaged or defective upon shipment arrival. Special and/or custom items include but are not limited to pre-wound hooks, Ellepots by A.M.A., soils and fertilizers, custom colour and/or printed plastics and pots. See above for our policy on damaged or defective products.
Clearance items
A.M.A. does not allow returns on any clearance items unless otherwise stated on the quote/order. Clearance items are offered while supplies last.
